Dedicated Patient Care Team Sets AXIS Apart
June 20, 2016
“Thanks for calling AXIS Neuromonitoring. How can we help you?”
That friendly voice on the other end of the line belongs to a member of an all-star team of patient care advocates that are dedicated solely to patients of AXIS Neuromonitoring. Carefully chosen and continuously trained, these professionals have one focused mission: Help the patient.
What exactly does that mean?
The AXIS Patient Care Advocate Team answers questions about neuromonitoring, discusses patient concerns, assists with insurance, and generally lends their expertise to help answer the many questions that may come up before or after a surgery. They patiently explain the process, and they field all the questions that patients can ask of them. Most importantly, they listen.
Some of the questions the AXIS Patient Care Advocate Team answers include:
- What is neuromonitoring?
- How can I get my insurance company to cover it?
- How does neuromonitoring help my surgery?
- Can you help explain how my insurance works?
Each patient receives a call from a member of the AXIS Patient Care Advocate Team prior to his or her surgery to answer any questions the patient might have. After the surgery, the team calls again -- this time to find out how the patient is doing, answer any further questions, and also find out how AXIS can improve to help them. Meanwhile, patients are always welcome to call the team directly.
Having a dedicated patient advocate team is one of the many things that sets AXIS Neuromonitoring apart. Most IONM companies, in fact, don’t have one. But for AXIS, whose credo is “Patient Care Is Our First Concern,” the mission is more than fancy words; it’s one that the company works toward daily.
Have a question for the AXIS Patient Care Advocate Team?
Reach them directly by calling toll-free (888) 344-2947 and pressing 3.
