'Healthcare is about to enter a supercycle of innovation': What we heard in November
By Admin | December 01, 2023
Spine and orthopedic experts in November spoke with Becker's about topics from shifting away from hospital employment to diversity in the field.
"The biggest investment we can make is in our staff. The patient experience doesn't solely depend on the physician. The patient experience starts with that phone call that they first make to schedule an appointment, the way they are greeted when they check in, whether or not they are escorted to the exam room and also at the end of the visit, how quickly their questions are answered. The investment we make in our staff comes in many forms. Of course, making sure that our staff feel fairly compensated for their efforts is an essential part of the equation. As important is making sure they truly feel they are part of the team. An engaged staff performs better. In lean methodology, involving every staff member in process improvement work that pertains to their role leads to the development of better processes that they are truly invested in. This sense of purpose and sense that everyone is essential to taking care of the patient is a key component of the culture that we have to build." — Vijay Yanamadala, MD, of Hartford (Conn.) HealthCare, on the most important investment for spine practices.
"The most valuable lesson I have learned from younger spine surgeons is the importance of maintaining a healthy work-life balance. During my residency, we were accustomed to being on call every other night and then every night as a fellow. These experiences influenced my approach in private practice, where I have maintained a similar workload. Although I found it fulfilling — and still do — I've more recently recognized the value in...(Cont)
To continue please read, 'Healthcare is about to enter a supercycle of innovation': What we heard in November, by Becker's Spine Review
